What happens if funds are lost?

InstaFi primarily operates on Web2 API technology - so there is incredibly low risk, if any, of our technology losing funds.

InstaFi will not take any liability in regards to funds are lost due to underlying transaction providers.

Users use our platform at their own risk that the underlying transaction providers may not function as expected, and some or all of transacted amounts may not reach its final destination asset. The most likely case where funds could be lost is when transacting across blockchains using a bridge. This is why InstaFi pushes cross-chain transactions through centralized exchanges - where this point of failure is non-existent to provide a better UX, especially for less experienced users. If the funds were lost due to InstaFi's technology - then we will provide a full refund for the lost amount.

If a user believes their funds have been lost: Users can reach out to our support team who will respond within 24 hours. Our system provides detailed logs that let our support team track each leg of a transaction. This way - we can determine whether the funds were lost because of an underlying transactio provider or some other reason.

We will provide refunds if the funds were lost due to our technology AND in other cases when deemed fair, or beneficial to the community and our partnership.